Our impact in 2024/25

Our data is in for 2024/25 and we’re proud to share the impact we’ve had on our clients across Swale.

We helped 2,047 people. 11% were disabled and 56% had a long-term health condition.

We helped with 2,213 debt issues, 1,192 housing issues and 3,715 benefits and Universal Credit issues. In addition to this we supported people with a further 8,689 problems including energy, relationship, employment and consumer issues. We’re seeing an increase every year on the number of issues a client comes to us with, and more complicated cases, due to the continued effect of the cost of living.

Our specialist money advisers wrote off £298,115 debts, and our clients gained income of £1,844,797 with our help.

In 2024/5 every £1 invested into Citizens Advice Swale was worth £14.66 in public value.

Our local services saved the NHS £179,183 by reducing use.

We saved the Department for Work and Pensions £456,660 by keeping people in work.

W saved the local authority £161,267 in preventing homelessness, housing eviction and in council tax repayments.

The public value of improving clients’ wellbeing (emotional wellbeing, family relationships and positive functioning) was £5,617,293.

The total value to the people we helped was an astonishing £5,975,751 and the total public value was £7,739,720.

We’re proud of our volunteers and staff for continuing to provide this service in our community.

How can we help you?

Drop-in sessions (no appointment necessary)

Monday, 10am-12pm: Swale House, Sittingbourne

Tuesday, 10am-12pm: Sheppey Gateway, Sheerness (except the second Tuesday of every month, which is held at Sheerness East Working Mens Club)

Tuesday, 11.30am-1.30pm: Murston Family Hub, Tonge Road

Wednesday & Friday: 10am-12pm, 43 Stone Street, Faversham

Telephone advice

Call Adviceline on freephone 0808 278 7979 (Monday-Friday 10am-3.30pm)

Email advice

Contact us online at www.citizensadviceswale.uk/email-general-advice (Monday-Wednesday)

Debt advice

Request a call back from our specialist money advice team at www.citizensadviceswale.uk/debt

To stay up to date with our opening times, please visit www.citizensadviceswale.uk or follow us on Facebook.